Live Chat Screenshots

Smart companies know that excellent customer service is what separates good businesses from mediocre businesses. Give your business a customer service boost when you install ZaZaChat as your live support software and help desk software. Our live chat software is user-friendly. It takes just 5 minutes to install and doesn’t require any programming.

Our screen shots below will tell you what you need to get started, but view our Live Chat introduction live chat videos for detailed information.

Website Visitor Analytics

You no longer have to guess what’s working and what’s not working on your website. Our powerful ZaZaChat live help software and help desk software suite will tell you in real-time. Each visitor to your website is monitored the moment they arrive on your website with the ZaZaChat Live help buttons installed. We collect all the information you need: The most visited pages of your website, entry and exit points. Website visitors are displayed in the operator’s panel.

This is what the ZaZaChat live chat operator panel looks like in real time when visitors chat with operators:

Visitor Status:

• Visitor waiting to chat
• Visitor waiting for a response
• Operator waiting for a response
• Visitor chatted / invited
• Visitor with no chatting
• Returning visitor

• Prospect
• Customer
• Frequent visitor
• Subscriber
• Unwelcome visitor

This information will help the operator efficiently handle your website’s calls.

Show All – Shows visitors who are chatting, browsing and visitors who have exited live chat. Hide Other Operators Activity – Shows chatting visitors that are assigned to a specific operator. Show Only Chatting – Shows only chatting visitors. Show Only Browsing – Shows browsing and chatting visitors, but not visitors who have exited live chat.

Visitors are automatically analyzed by ZaZaChat live chat solution software. Visitor info is displayed in the main operator panel.

• Visitor tag
• Visit time
• Current page
• Page title
• IP address
• Host name
• Country
• Region
• City
• Zip code
• Area code
• Spoken language
• Referrer
• Search query (if the visitor comes on your site via search engine)
• ISP
• Browser and computer data
• Visitor navigation history

Operators can also see visitor notes and visitor custom information in their panel.

Invite Visitors To Live Chat

ZaZaChat lets operators invite your website’s visitors to chat by sending an invitation message on their screen.

Operators invite a website visitor to live chat by selecting visitor in the main visitors grid. They type a message and click send.

The visitor’s screen will show the operator’s message, followed by a doorbell sound.
(See screenshot below.)

Set up auto invitations that greet visitors with an invitation to chat every hour. To set up auto invitations, follow this link.

Begin A Live Chat Session

Live chat sessions begin when an operator accepts a new chat request from a website visitor, or a visitor accepts an operator invitation to chat.

After a visitor clicks on the live help button/link on your website, they go to a chat session queue. Operators are notified that a visitor is waiting to chat by ZaZaAlerter and in the main operator panel.
The visitor is assigned a “Chatting” status with a red icon that lets operators know the visitor is not assigned to a chat. (See screenshot below.)

The operator clicks on visitor’s row and gets a message that the chat is being assigned.(See screenshot below.)

The operator clicks “OK” and they are assigned a session. The visitor is then notified that he is chatting with an operator.

After a chat session is assigned, it is under control of the operator and an account administrator. Only the assigned operator or an administrator can assign the chat to another operator.

The chat session stays active for 24 hours, allowing visitors who return during that time to chat with the same operator if they are available.